Contact

Please allow 3-5 business days for us to get your order ready. You will receive a confirmation once your order has been shipped. Your approximate shipping time will be on your reciept after purchase. We cannot change, update or alter the shipping information on your order. It is your responsibility to update the information on your account. Please ensure all information is accurate prior to placing your order. Once your items is shipping we have no control of the package speed if you have issues with tracking please contact our shipping provider Canada Post.

We will issue a refund on items thats were broken during transit. To be eligible for a refund you must provide pictures of the broken item and the packaging materials within 24 hours of recieving your package. You must provide you order number as well. Please keep in mind that all crystals and minerals form differently and may have some various in size and colour. Some stones and crystals have naturally occurring cracks and inclusions.We do our best to ensure that all of our crystals are packaged with care and will arrive to their new homes safely. If your package was misdelivered due to an incorrect address on the shipping label you will not be refund, as it is your responsibility to input your correct address.

A cancellation request must be submitted within 4 hours of ordering, otherwise we do not offer cancellations. You can not cancel an order after it is shipped. Thank you for your understanding.

1. Introduction

Our aim is to keep this agreement as readable as possible, but in some cases for legal reasons, some of the language is required "legalese".

2. Your Acceptance of this Agreement

The following terms and conditions, together with any documents and/or additional terms they expressly incorporate by reference including, without limitaton, our Privacy Policy (as defined below), constitute a legal agreement (collectively, this "agreement") and are entered into by and between you ("you", "your", "user") and Lucy's Crystal Cove ("Company", "we", "us", and "our").

This agreement contains very important information regarding your rights and obligations, as well as conditions, limitations, and exculsions that apply to your access and use of http://lucys-crystal-cove.myshopify.com (the "website"). Please read the agreement carefully.

By accessing and using this website, you:

(A) Accept and agree to be bound and comply with this agreement;

(B) You represent and warrant that you are the legal age of majority under applicable law to form a binding contract with us; and,

(C) You agree if you access the website from a jurisdiction where it is not permitted, you do so at your own risk.

3. Updates to this agreement or the website

We may revise this agreement and the webiste and its content at any time without notice and all such revisions are effective immediately upon posting and apply to all access to and continued use of the website. By continuing to use this website or by making subsequent purchases you are agreeing to be bound by the then current version of this agreement.

4. Your Responsibilities

You are required to ensure that all persons who access the website are aware of this agreement and comply with it. The website, including content or areas of the website, may require user registration. It is a condition of your use of the website that all the information you provide on the website is correct, current, and complete.

Any usernaem, passwords, or any other piece of information chosen by you, or provided to you as part of our security procudures, must be treated as confidential, and you must not disclose it to any other person or entity. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you logout from your account at the end of each session. You are responsible for any password misuse or any unauthorized access.

5. Prohibited Activities

You are prohibited from attempting to circumvent and from violating the security of this webiste, including, without limitation:

(a) accessing content and data that is not intended for you;

(b) attemping to breach or breaching the security and/or authentication measures which are not authorized;

(c) restricting, dispruting or disabling service to users, hosts, servers, or networks;

(d) illicitly reproducing TCP/IP packet headers;

(e) disrupting network services and otherwise dispruting our ability to monitor the website;

(f) using any robot, spider, or other automatic device, processm or means to acess the website for any purpose, including monitoring or copying any of the material on the website;

(g) introducing any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful;

(h) attacking the website via a denial-of-service attack, distrubuted denial-of-service attack, flooding, mailbombing, or crashing; and

(i) otherwise attempting to interfere with the proper working of the website.

6. Ownership of the Website and Content

You understand and agree that teh website and any and all of its entire contents (including without limitation all texts, graphics, interfaces, images, video, sounds, music, artwork, designs, structure, selection, arrangement, and look and feel of those items, and the website as a whole), features, and functionality are owned by us, our licensors, or other providers of such material and are protected in all forms by intellectual property laws including without limitation, copyright, trademark, patent, trade secret, and any other proprietary rights. Your use of the website does not transfer to you any right, title or interest in, to or associated with the website or its content.

7. Your Limited Rights To Access and Use the Website

The viewing or downloading of any content, grants you only a limited, non-exclusive, revocable, non-transferable licence for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution).

8. Our Rights

We have the right, without provision of notice to:

(A) take appropriate legal action, including, without limitation, referral to or cooperation with law enforcement or regulatory authorities, or notifying the harmed party of any illegal or unauthorized use of the website;

(B) terminate or suspend your access to all or part of the website for any or no reason, including, without limitation, any violation of this agreement; and,

(C) at all times, take such actions with respect to any of your input deemed necessary or appropriate in our sole discretion, including, without limitation, for violating the agreement.

You are soley and entirely responsible for your use of the website and your computer, internet and data security.

You waive and hold harmless company and its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, and successors from any and all claims resulting from any action taken by the company and an of the foregoing parties relating to any, investigations by either the company or by law enforcement authorities.

9. Third-Party Links and Content

For your convience, this website may provide links or pointers to third-party content that may be accessed from this website. If you choose to access any such sites, you do so at your own risk. We have no control over the third-party content or any such third-party sites and accept no responsibility for such sites or for any loss or damage that may arise from your use of thwm. You are subject to any terms and conditions of such third-party sites.

10. Disclaimers, Liability and Indemnification

Disclaimers

You understand and agree that your sue of the website, its content, and any goods, digital products, services, information or items found or attained through the website is at your own risk. The website, its content, and any goods, services, digital products, information or items found or attained through the website are provided on an "as is" and "as available" basis, without any warranties or conditions of any kind, either express or implied including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.

You acknowledge and agree that company or its respective directors, officers, employees, agents, service providers, contrators, licensors, licensees, suppliers, or successors make no warranty, representation, or endorsement with respect to the completeness, security, reliability, suitability, accuracy, currency, or availablity of the website or its contents or that any goods, services, digital products, information or items found or attained through the website will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that our website or the server that makes it available or content are free or viruses or other harmful components or destructive code.

How We Limit Our Liability to You

Except where such exculsions are prohibited by law, in no event shall the company nor its respective directors, officers, empolyees, agents, service providers, contractors, licensors, licensees, suplliers, or successors be liable under this agreement to you or any third party for any consequential, indirect, incidental, exemplay, special, or punitive damages whatsoever, including any damages for business interruption, loss of use, data, revenue or profit, cost of capital, loss of business opportunity, loss of goodwill, whether arising out of breach of contract, tort (including negligence), any other theory of liability, or otherwise, regardless of whether such damages were foreseeable and whether or not the company was advised of the possiblity of such damages.

Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless company, its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against an claims, liabilities, damages, judgements, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your breach of this agreement or your use of the website including, but not limited to , third-party sites and content, any use of any goods, digital products and information purchased from this website.

11. Submission Standards and Online Purchases

Submission Standards

Without imiting the foregoing, you warrant and agree that anything you submit, post, publish display, or transmit (collectively, "submit") to the website, to other users or other persons (collectively, "your inputs") shall not:

(a) In any manner violate any applicable laws.

(b) In any manner violate the terms of use of any third-party website that is linked to the website, including but not limited to, any third-party social media website.

(c) Include or contain any material that is exploitive, obsence, harmful threatening, abusive, harassing, hateful, defamatory, sexually explicit or pornographic, violent, inflammatory, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age or other such legally prohibited ground or be otherwise objectionable, such determination to be made in company's sole discretion;

(d) Involve stalking, attempting to exploit or harm any individual (including minors) in any way by exposing them to inappropriate conent or otherwise or ask for personal information as prohibited under applicable laws, regulations, or code;

(e) Involve, provide, or contribute any false, inaccurante, or misleading information;

(f) Impersonate or attempt to impersonate the company, a company employee, another user, or any other person or entity (including, without limitation, by using email addresses, or screen names associated with anyy of the foregoing);

(g) Transmit, or procure the sending of, any advertisements or promotions without our prior written consent, sales, or encourage any other commerical activities, including, without limitation, any "spam", "junk mail", "chain letter", contests, sweepstakes and other sales promotions, barter, or advertising or any other similar solication.

(h) Encourage any other conduct that restricts or inhibts anyone's use or enjoyment of the website, or which, as determined by us, may harm the company or users of the website or expose them to liability;

(i) Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, or alarm any other persons;

(j) Promote any illegal activity, or advocate, promote, or assits any other person;

(k) Give the impression that they orginate from or are endosed by us or any other person or entity, if this is not the case.

Your Input

Subject to the privacy policy (as defined below), none of your inputs (except for credit card information) you submit to the website, you grant us and our affiliates and services providers, and each of their and our respective licensees, successors, and assigns the right to a world-wide, royalty free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material (expect for credit card information) for any purpose and according to your account settings and/or incorporate such material into any form, medium or technology throughout the world without compensation to you. You further waive any moral rights or other rights of authorship as a condition of submitting any of your input.

You understand and agree that you, not the company nor its respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers or successors, are fully responsibel for any of your input you submit or contribute, and you are fully responsible and legally liable, including to any third party, for such content and its accuracy. We are not responsible or legally liable to any third party for the content or accuracy of any of your input submitted by you or any other user of the website.

Online Purchases

(a) All orders, purchases or transactions for the sale of goods, digital products or information made using this website are subject to the following additional terms and conditions of sale:

i. You may not order or obtain goods, digital products or information from this website if you:

(i) are prohibited from accessing or using this website or any of this webiste or any of this website's contents, goods, digital products or information by applicable law or (ii) you are outside the geographic region where the goods, digital products or information are available for purchase;

ii. You agree that your order is an offer to buy, under this agreement, all goods, digital products or information listed in your order. All orders must be accepted by us or we will not be obligated to sell such goods, digital products or information to you. We may choose not to accept order number and details of the items you have ordered.

iii. All prices, discounts, and promotions posted on this website are subject to change without notice. The price and currency charged for a goods, digital products or information will be priced and currency advertised on this website at the time of the order is placed, subject to the terms of any promotions or discounts that may be applicable. The price and currency charged will be clearly stated in the shopping cart before you confirm your purchase. Price increases will only apply to orders placed after the time of the increase. Posted prices do not include taxes or charges for shipping and handing. All such taxes and charges will be added to your total price and will be itemized in your shopping cart and in your order confirmation email. We strive to diplay accurate price information; however, we may, on occasion, make inadvertent tyographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurences;

iv. Payment must be recieved by us before our acceptance of an order by us. We accept for all purchases, however, company does not guarantee the availability of any payment method at any moment and company may add, remove, or suspend any payment method temporarily or permanently at company's sole discretion. You respresent, warrant and covenant that: (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for purchase, (iii) charges incurred by you will be honoured by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any. If you are paying by credit card, you authorize us to charge your credit card or bank account for all fees payable and further authorize us to use a third party to process payments, and consent to the disclosure of your payment information to such a third party; and,

v. If the goods, digital products or information you order require recurring payments you must keep a valid payment method on file with company to pay for all incurred and recurring fees. Company will charge applicable fees to any valid payment method that you provided, you authorize such payment of such recurring fees and charges and you will be invoiced automatically as outlined in the order and company will continue to charge the applicable fees and charges until the relevant goods, ditigal products or information are terminated by you where permitted according to such order termination terms and conditions made available to you, or terminated by company in writing in accordance with this agreement, or until the duration that you have purchased the goods, digital products or information for ends, and any and all outstanding fees and charges have been paid in full.

(b) Where an order indicates a license is being purchased:

i. All uses on this webiste of the terms "sell", "sale", "resell", "resale", "purchase", "price", and the like mean the purchase or sael of a license;

ii. Each good, digital product or information marketed as such on this website is made available solely for license, not sale, to you and other prospective customers under the terms, conditions, and restrictions of the license agreement posted with or made available to you at;

iii. You will comply with all terms and conditions of the applicable license agreement for any goods, digital products or information you obtain through this website, and you will not cause, induce, or permit others' non-compliance with the terms and conditions of any of license agreements for the goods, digital products or information; and

iv. Except of the limited license granted under the relevant license agreement, nothing in this agreement grants any right, title, or interest in or to (including any license under) any intellectual property rights in or relating to, the good, digital product or information, whether expressly, by implication, estoppel, or otherwise. All right, title, and interest in and to the good, digital product or information are and will remain with company or its licensors, as applicable.

(c) Shipments and Delievery.

i. We will arrange for shipment of the goods to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges unless otherwise specified in the order confirmation.

ii. Title and risk of loss pass to you upon our transfer of the products to the carrier/delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

12. Privacy Policy

Your provision information the website is governed by our privacy policy located at https://lucys-crystal-cove.myshopify.com/admin/themes/134749454641/editor?previewPath=%2Fpages%2Fcontact§ion=template--16345528238385__4a72898f-0532-464f-a388-03d825c4b49d&block=template--16345528238385__4a72898f-0532-464f-a388-03d825c4b49d%2Ftemplate--16345528238385__4a72898f-0532-464f-a388-03d825c4b49d-166618805496392f3e-3

(the "privacy policy")

13. Governing law

The website and this agreement will be governed by and construed in accordance with the laws of the Province of Ontario, and any applicable federal laws applicable therein, without giving effect to any choice or conflict of law provision, principle, or rule and notwithstanding your domicile, residence, or physical location. Any action or proceeding arising out of or relating to this website and/or under this agreement will be instituted in the courts of the Province of Ontario, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding. You waive any and all objections to the exercise of jurisdiction over you by such courts and to the venue of such courts.

The parties agree that the United Nations Convention on Contaacts for the international sale of goods will not be govern this agreement ir the rights and obligations of the parties under this agreement.

14. Other Matters

The headings in this agreement are for reference only and shall not affect the interpretation of this agreement.

This agreement constitutes the entire agreement between you and company with respect to your access and use of the website, its content and any good, digital products or information purchased from the website and supersedes all prior and contemporaneous agreements between you and company.

Failure of company to enfore any provision of this agreement shall not be deemed a waiver of such provision.

Should any part of this agreement be held invalid or unenforceable, that portion shall be constructed consistent with applicable law and the remaining portions shall remain in full force and effect.

We may provide any notice to you under this agreement by: (i) sending a message to the email address you provide to us and consent to us using; or (ii) by posting to the website. Notices sent by email will be effective when we send the email and notices we provide by posting. It is your responsibility to keep your email address current.

To give us notice under these agreement, you must contact us as follows: (i) by personal delivery, overnight courier or registered or certified mail to Lucy's Crystal Cove. We may update the address for notices to us by posting a notice on this website. Notices provided by personal delivery will be effective immediately once personally recieved by an authorized respresentative of company. Notices provided by overnight courier or registered mail will be effective once recieved and where confirmation has been provided to evidence the receipt of the notice.

This website is operated by Lucy's Crystal Cove, Emma Whidden.

Should you become aware of misuse of this website including linelous or defamatory conduct, you must report it to the company. All reports of misuse and other feedback, comments, requests for technical support, and other commications relating to the website should be directed to lucyscrystalcove@gmail.com.